Refund Policy
Welcome to Indian Counselling Services. We aim to provide high-quality counselling and training services to our clients. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which refunds are applicable, the process to initiate a refund, and the circumstances where refunds may not be granted. By using our services, you agree to comply with this policy.
1. General Principles of Our Refund Policy
Customer Satisfaction: Your satisfaction is our top priority. We strive to resolve issues promptly and effectively to ensure a positive experience.
Transparency: We aim to maintain clarity regarding our refund terms, ensuring clients understand their rights and obligations.
Fairness: Refunds are processed in a fair and just manner, keeping in mind the terms agreed upon during the purchase of our services.
2. Eligibility for Refund
Refunds are applicable under the following conditions:
a) Online Courses and Workshops
Refunds for online courses and workshops are granted only if:
The request is made within 7 days of the purchase date.
Less than 20% of the course content has been accessed.
Refunds will not be granted if the course has been partially or fully completed.
b) Counselling Services
If you are dissatisfied with your first counselling session, you may request a refund within 24 hours of the session’s completion.
Refunds are not applicable for subsequent sessions or package deals once services have commenced.
c) Technical Issues
If technical problems prevent access to the purchased course or service and cannot be resolved within a reasonable timeframe, a refund may be issued.
3. Non-Refundable Conditions
Refunds will not be granted under the following circumstances:
Change of mind after purchasing the service or course.
Failure to attend scheduled counselling sessions or workshops without prior notice.
Completion of a course or counselling service.
Misuse of services or violation of terms and conditions.
Technical issues caused by the user’s equipment or internet connectivity.
4. Refund Process
a) How to Request a Refund
To initiate a refund request, please follow these steps:
Contact Us: Reach out to us at info@indiancounsellingservices.in with the subject line “Refund Request.”
Provide Details: Include the following information in your request:
Your full name
Contact details
Order or booking reference number
A detailed explanation of the reason for your refund request
Submission: Submit your refund request within the applicable timeframe as outlined in this policy.
b) Review and Response
Once we receive your request, our team will review it and may contact you for additional information or clarification.
Refund requests are typically processed within 7-10 business days. You will be notified of our decision via email.
c) Refund Methods
Approved refunds will be processed through the original payment method used during the purchase.
Depending on your payment provider, it may take an additional 3-5 business days for the refund amount to reflect in your account.
5. Special Considerations
a) Discounted or Promotional Services
Services or courses purchased at discounted rates or as part of promotional offers may not be eligible for refunds.
b) Partial Refunds
In certain cases, partial refunds may be granted based on the extent of service usage.
The amount refunded will be prorated based on the remaining portion of the service or course.
c) Third-Party Platforms
If you purchased our services through a third-party platform, their refund policy may apply. Please review their terms for more information.
6. Frequently Asked Questions (FAQs)
Q1: Can I get a refund if I miss my counselling session?
A: No, refunds are not provided for missed sessions. However, if you notify us at least 24 hours in advance, we can reschedule your session.
Q2: What if I am not satisfied with the service?
A: If you are dissatisfied with your first counselling session, you may request a refund within 24 hours. For courses, you must request a refund within 7 days and meet the eligibility criteria.
Q3: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after approval. The time for the refund to reflect in your account depends on your payment provider.
Q4: Are refunds available for group workshops?
A: Refunds for group workshops are only available if you cancel your participation at least 48 hours before the event.
Q5: What should I do if my refund request is denied?
A: If your request is denied, you can contact our customer support team for further clarification or to discuss alternative resolutions.
7. Amendments to This Policy
Indian Counselling Services reserves the right to amend this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about our terms.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: info@indiancounsellingservices.in
Phone: +91 9711888889
Address: A-103, 1st Floor Ganesh Nagar New Delhi-110018
We are here to assist you and ensure a seamless experience with our services. Thank you for choosing Indian Counselling Services.