Job Description

Title: Luxury High Rise General Manager

Location: Los Angeles, CA

Lead Operations for One of LA’s Most Prestigious Luxury High-Rise Communities

Join Wilshire House Association as the Luxury High Rise General Manager and take charge of a premier residential property along Los Angeles’ iconic Wilshire Corridor. This is an exceptional opportunity for a hands-on leader with a hospitality mindset to deliver first-class service, maintain operational excellence, and partner with the Board of Directors to shape an unparalleled living experience.

What You’ll Do:

You’ll oversee every aspect of community management to ensure seamless operations, financial strength, and resident satisfaction:

• Lead, mentor, and supervise on-site teams, including Assistant GM, front desk, engineering, and maintenance staff.
• Implement staffing plans, set performance standards, and ensure all associates and vendors meet luxury service expectations.
• Act as the primary liaison between the Board, committees, residents, and vendors.
• Oversee budgets, financial reporting, and expense control to maintain strong fiscal health.
• Negotiate and manage vendor and insurance contracts; oversee major maintenance and capital improvement projects.
• Conduct property inspections, identify improvement opportunities, and enforce compliance with governing documents.
• Respond promptly to resident concerns, ensuring a professional, service-driven approach.
• Maintain and enhance safety and security procedures across the property.

What You’ll Need to Succeed:

• College degree in business, public administration, or related field preferred. Industry credentials (CCAM, CMCA, PCAM) highly desirable.
• 5–7 years in community association management, property management, or hospitality leadership (hotel GM experience strongly preferred).
• Proven ability to review financial statements, manage multi-million-dollar budgets, and maintain fiscal accountability.
• Advanced Microsoft Office proficiency; experience with property management software (e.g., Yardi, TOPS, AppFolio) and project management tools.
• Deep understanding of HOA governance, CC&Rs, compliance standards, and risk management.
• Exceptional communication, conflict resolution skills, and a service-oriented mindset with the ability to inspire confidence in staff, residents, and the Board.
• Integrity, adaptability, and a strategic, servant-leader approach to management.

What Wilshire House Association Offers You:

• 100% Employer-Paid Health Insurance
• 401(k) Retirement Plan with Employer Match
• Paid Holidays
• Generous Vacation Time
• Paid Sick Leave
• Expense Reimbursements
• Professional Development Opportunities
• Supportive Team Environment
• Meaningful Work in a Thriving Community

Please note that these are just some potential examples, and the specific benefits and perks offered may vary based on the position and location.

Compensation:

Salary range between $145,000 - $160,000 + performance bonus up to 10% of base

Compensation will be determined by a number of factors including educational background and experience.

About Wilshire House Association:

Located on Los Angeles’ prestigious Wilshire Corridor in Westwood, Wilshire House is one of the city’s premier luxury high-rise communities. Known for its iconic architecture, panoramic city views, and five-star amenities, Wilshire House offers residents an unparalleled living experience. The Association manages a full-service property featuring 24-hour security, valet and concierge services, a heated pool, fitness center, tennis court, and elegant common spaces. We take pride in delivering exceptional service and maintaining the highest standards of excellence for our residents.

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.

Wilshire House Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Wilshire House Association complies with applicable state and local laws governing nondiscrimination in employment at its location.

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