Int. (5-7+yrs) Workplace Service Desk Analyst w/ Cisco UCM, PunchDown, & vendor management expertise Job at TeamSoft, Cincinnati, OH

TFRFbDR2eTJNOVoydDVVRHFXTGhSUVp0Y3c9PQ==
  • TeamSoft
  • Cincinnati, OH

Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst 

 

Location: Cincinnati, OH

Duration:  Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.

Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team. 

 

REQUIRED SKILLS

5-7+yrs of the following:



  • Cisco Call Manager


  • Working with multiple telecom/IT vendors



    • Provision and manage cloud-based calling and tracing out analog lines





  • Punch down used for calling


  • 66 block and tone lines


  • DIDs (Direct Inward Dialing)


  • IT Infrastructure: LAN/WAN, Windows Servers


  • SAP (account, print)

EDUCATION



  • University degree in an IT related field



    • Certification/Training in the assigned area is an added advantage




PREFERRED SKILLS



  • ITIL


  • Certification/ Training in the assigned area


  • Bilingual (fluency in an additional language is a plus)

 

Purpose: Provide functional and technical support in Workplace Services Area. 

Responsibilities: Telephony Technical Support



  • Incident, Problem and Service Request Management


  • Provide workarounds and solutions based on Service Level Objectives


  • Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst


  • Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact


  • Escalate complex problems to problem managers and/ or senior level


  • IT Service testing, deployment and stabilization


  • Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Job Tags

Contract work, Remote job, 1 day per week,

Similar Jobs

Insight Global

Environmental Health Safety Specialist Job at Insight Global

 ...EHS policies and procedures. Manage safety and environmental systems. Responsibilities:...  ...utility representatives. Plan and review internal audits. Communicate nonconformance...  ..., EPA, etc.). Develop and train on health, safety, and environmental policies.... 

China Global Connections

Kindergarten English Teacher Job at China Global Connections

We are looking for aKindergarten English Teacher for a Kindergarten based in Shanghais Pudongdistrict. This is a full-time position starting from the upcoming academic yearin August 2025. Job responsibilities Together with teachingassistant, support the children...

Brewco Marketing Group

Non-CDL Driver Job at Brewco Marketing Group

 ...Safety-Sensitive Position: Driver Non-Commercial Drivers License Supervisor: Program...  ...the safety of the driver, passenger(s), truck, trailer, and any other assets. Comply...  ...program and/or tour clients. Work as a team and be willing to follow directions from others... 

Gary Sinise Foundation

Gift Processing Specialist Job at Gary Sinise Foundation

 ...defenders. We seek individuals who recognize that freedom and security come at a cost and who are committed to serving those who answer...  ...CDT Some travel (up to 10%) may be necessary, with occasional nights and weekends. The Gary Sinise Foundation is an equal... 

Nulixir Inc.

Assistant Director of Recruiting Operations Job at Nulixir Inc.

Who is Nulixir? Nulixir, a nano-biotechnology start-up, is a VC-backed business-to-business (B2B) company that develops, manufactures, and licenses intellectual property (IP) for smart nanocarriers, called nanovesicles, which optimize the performance of functional ingredients...