Int. (5-7+yrs) Workplace Service Desk Analyst w/ Cisco UCM, PunchDown, & vendor management expertise job at TeamSoft Cincinnati, OH, US

Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst

Location: Cincinnati, OH

Duration: Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.

Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team.

REQUIRED SKILLS

5-7+yrs of the following:

Cisco Call Manager

Working with multiple telecom/IT vendors
- Provision and manage cloud-based calling and tracing out analog lines

Punch down used for calling

66 block and tone lines

DIDs (Direct Inward Dialing)

IT Infrastructure: LAN/WAN, Windows Servers

SAP (account, print)

EDUCATION

University degree in an IT related field
- Certification/Training in the assigned area is an added advantage

PREFERRED SKILLS

ITIL

Certification/ Training in the assigned area

Bilingual (fluency in an additional language is a plus)

Purpose: Provide functional and technical support in Workplace Services Area.

Responsibilities: Telephony Technical Support

Incident, Problem and Service Request Management

Provide workarounds and solutions based on Service Level Objectives

Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst

Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact

Escalate complex problems to problem managers and/ or senior level

IT Service testing, deployment and stabilization

Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Job Tags

Contract work, Remote job, 1 day per week,

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