Customer Service Representative Job at Ferguson, Franklin, MA

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  • Ferguson
  • Franklin, MA

Job Description

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Schedule: Monday- Friday 8:30am-5:00pm. And one Saturday per month 9:30am-2:00pm

Responsibilities:

* Assist customers on the showroom floor

* Strive to increase knowledge of entire product offering

* Support efforts of Outside Sales Associates

* Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.

* Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

* Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:

* 0-3 years of prior customer service experience preferred

* Knowledge of plumbing fixtures, lighting, and appliances preferred

* Results oriented, able to meet goals, build relationships, and enjoy a team environment

* Excellent communication for phone/in-person sales, time management and organizational skills

* Ambition to succeed and self-motivated

* General digital literacy

* Ability to multi-task

* Passion for customer service

* Ability to learn quickly

This is a commission eligible role. The estimated total compensation range is $45k - $54k annually

Job Tags

Immediate start, Saturday, Monday to Friday,

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