Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Schedule: Monday- Friday 8:30am-5:00pm. And one Saturday per month 9:30am-2:00pm
Responsibilities:
* Assist customers on the showroom floor
* Strive to increase knowledge of entire product offering
* Support efforts of Outside Sales Associates
* Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
* Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
* Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements:
* 0-3 years of prior customer service experience preferred
* Knowledge of plumbing fixtures, lighting, and appliances preferred
* Results oriented, able to meet goals, build relationships, and enjoy a team environment
* Excellent communication for phone/in-person sales, time management and organizational skills
* Ambition to succeed and self-motivated
* General digital literacy
* Ability to multi-task
* Passion for customer service
* Ability to learn quickly
This is a commission eligible role. The estimated total compensation range is $45k - $54k annually
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