Customer Service Representative Job at Clemens Aviation, Wichita, KS

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  • Clemens Aviation
  • Wichita, KS

Job Description

Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, UNICOM and chat

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

-Promptly greet customers and stand when customer is present

- Finalize bills for customers upon departure, accurately posting invoices to their accounts or finishing the transaction with cash or credit cards

- Utilize credit card machines, both automatic and manual

- Understand basic aircraft terminology to relay messages correctly pilots and line service

- Maintain complete and accurate flight schedule (on computer)

- Reserve rental cars, hotels for customers

- Routinely keep customer and pilot lounge clean, restroom clean and stocked, keep coffee fresh and hot

Qualifications:

- 1-3 years in customer service industry, preferably with high traffic/ volume experience

- Strong problem-solving abilities and attention to detail

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in using computer systems and software applications

- Knowledge of aviation and aircraft preferred

We offer competitive pay, and opportunities for career growth. If you are a motivated individual with a passion for aviation and delivering exceptional customer service, we would love to hear from you.

  • To apply, please submit your resume and cover letter outlining your relevant experience. Only qualified candidates will be contacted for an interview.

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