Job Description

Please Find Below Job Details:

Job Title- Customer Service Representative

Duration- 06 months position with possible ext.

Location- Ankeny IA 50021 / Onsite role

Payrate: $18/hr on w2

Job Responsibility:

• Answer inbound phone calls from internal and external customers
• Process customers payments
• Make credit release decisions following procedures
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standard
• Responsible for the investigation and analysis of credit information while working within established guidelines
• Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
• Credit limit assessments
• Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
• Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)

Job Tags

Similar Jobs