Contact Center Customer Service Representative /Customer Service Representative Job at Pyramid Consulting, Inc, Jefferson City, MO

SXpZZzV2cTZQZFoxdUp3RG9HWHBRZ051Y1E9PQ==
  • Pyramid Consulting, Inc
  • Jefferson City, MO

Job Description

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
  • Post-training: 8:30 AM – 5:00 PM CST.
  • Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
  • Handle inbound calls and respond to inquiries about medical assistance programs.
  • Collect, verify, and assess applicant data to determine eligibility.
  • Update and maintain accurate case records across multiple systems.
  • Perform recertification, review, and processing of medical assistance cases.
  • Educate participants on public assistance policies and procedures.
  • Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
  • Refer applicants to other community or agency resources as needed.
  • Participate in training and adapt to frequent policy or process updates.
  • Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

  • Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
  • Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
  • Strong comprehension and ability to apply federal and state laws, policies, and procedures.
  • Proficient in data entry, case documentation, and computer systems.
  • Ability to manage emotional or difficult conversations with empathy and professionalism.
  • Organized, detail-oriented, and capable of prioritizing tasks under pressure.
  • Basic math and eligibility benefit calculation knowledge preferred.
  • Strong verbal and written communication skills.
  • Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
  • Dedicated, hard-wired internet connection required (no hotspots/satellite).
  • Child/dependent care arrangements must be in place; no caregiving during work hours.
  • Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Immediate start,

Similar Jobs

Cogdel School Chengdu

Superior Computer Science Teacher Job at Cogdel School Chengdu

What You Can Get:22-32K RMB per month before tax.More than 10 week fully paid holiday and vacationsFree apartment or housing allowance (2000 RMB/month)Free tuition for 2 kidsTraveling allowancesettling-down allowanceshipping allowance and contract renewal bonus...

Jubilant Radiopharma

Medical Courier (Driver) - Atlanta, GA Job at Jubilant Radiopharma

 ...meaningful opportunity to support patients by ensuring timely delivery of life-enhancing imaging and theragnostic agents. Our medical...  ...believe in the power of teamwork, compassion, and purpose. Our drivers play a vital role in our mission to bring hope and healing to communities... 

iRiS Recruiting Solutions

Maintenance Supervisor Job at iRiS Recruiting Solutions

&##128295; Maintenance Supervisor Weekend Shift &##128205; Indianola, MS | &##128339; ThursSun, 6 AM6 PM &##128181; $80K$85K + 10% bonus + weekend shift differential Were hiring a Maintenance Supervisor to lead weekend operations in a high-volume distribution... 

Insight Global

Data Entry Specialist Job at Insight Global

 ...Hybrid Tuesday through Thursday 6-month contract TO HIRE Must Haves: ~ High School Graduate ~2 years of data entry or equivalent experience ~ Typing skills ~ Customer service or call center experience ~ Ticketing System Experience Compensation:... 

Law360

Court Reporter / Legal Journalist Job at Law360

 ...About the Role Law360 is seeking a reporter to cover business law developments in the Delaware courts, including Chancery Court,...  ...program for medical, dental and vision benefits Retirement Benefits: 401(k) with match Wellbeing: Wellness platform with...