The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...highly visible leadership role, interfacing with cross-functional teamsincluding Product Development, Sales, Marketing, Solution... ...complete range from e.g. definition of ideal customer profile and target segments Go-to-Market planning with marketing measures and sales...
...For prominent plaintiff medical malpractice law firm with statewide practice to work in our Beverly Hills/West Hollywood office, and have a minimum 5 yrs' of complex personal injury experience. Must be an aggressive top-notch litigator capable of taking on a full-charged...
Description We are looking for a detail-oriented and customer-focused Bank Teller to join our team on a contract basis in Hacienda Heights,... ...and over the phone. Requirements - Minimum of 1 year of experience in customer service or banking-related roles.- Proficiency in...
...than 5,500 people worldwide. We are a team that celebrates our unique diversity and... ...strategies Identify and develop new targets to develop regional and global business volume... ...Engage with Account Management, Product Leaders, and Vertical Heads to develop target...
...Assistant GM needed- Casino in Eagle Pass. Looking to add 250 additional rooms within 9 months. $170K-$190K plus relocation - job tenure & stability is very important to the hiring manager. The Assistant General Manager assists the General Manager with the overall...