Job Description

Job Title: Call Center Representative
Duration: Long Term
Location: Dallas-Fort Worth, TX
***Due to client requirements this role is only open to USC or GC candidates***
Job Summary:
Project Details:
The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Essential Duties/Responsibilities:
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability, required for the bilingual position.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.

Must Haves
Previous Retail energy experience and 3+ years exp. in call center if no energy experience then 5-6 years experience in call canter
Local to the DFW area
Bilingual
3+ years in a Call Center environment
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

Job Tags

Local area,

Similar Jobs

SST Direct

Skilled Trades Recruiter Job at SST Direct

...Superior Skilled Trades is expanding in the Madison, WI market and seeking a motivated Skilled Trades Recruiter to support our existing client base in the region. This is a great opportunity for someone ready to take ownership of a growing territory, starting remotely...

GHR Education

Occupational Therapist Job at GHR Education

...GHR Education has an exciting opportunity for an Occupational Therapist (OT) at a school near you! Occupational Therapist (OT) Job Details: Location: School in Colorado Springs, CO Schedule: Full-time and part-time options available Start Date : Aug 2025...

Pop-Up Talent

X-Ray Technician Job at Pop-Up Talent

X-Ray Technician Houston, TX 77015 The LMRT will perform radiological duties in compliance with X-Ray and legal requirements. S/He will help patients feel comfortable during the entire process and perform selected medical assistant and administrative/clerical duties...

TalentBurst, an Inc 5000 company

Senior Mechanical Design Engineer Job at TalentBurst, an Inc 5000 company

Position: Mechanical Engineer IV , Req#: CRNGJP00028300 Location: Corning, NY ( Corning, NY, or plants in NC) Duration: 12 Months Contract with potential to extend Note: Preference for 100% on-site, but open to hybrid. Candidate can live and partially work from...

Luckin Coffee

Administrative Assistant Job at Luckin Coffee

...communication skills Strong time management skills and multitasking abilities Ability to learn new software and systems Bilingual in English and Mandarin Chinese is a plus Location: This is a five-day on-site position Able to travel to the NYC and NJ offices...

Call Center Representative Job at Matlen Silver, Fort Worth, TX

TGpJazdmQzhPTk4xdVpjS29XZnVTd1pwY3c9PQ==