Job Description

Job Overview

Responsible for supporting the daily aim to find the fastest and most efficient way of shipping AOG shipments to the destination requested by the customer. In order to provide customer service several options need to be provided to the customer in regards to airlines, departure locations, trucking possibilities, counter to counter arrangements, hand carries, and interline possibilities.

Full Time –

• This role requires you to work a rotating shift.
• Experience booking international Air Fright -daily
• AOG or Healthcare Experience.

What will you enjoy doing (duties/tasks)

• Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and Schenker network.
• Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third-parties, and nationally & internationally based shippers.
• Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
• Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
• Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

What you need to succeed (Qualifications, experience, skills, attributes)

• Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
• Regularly interact with peers and management concerning matters of moderately complex scope and discretion. Scope - Work on problems moderately complex in scope. Normally receives no instruction on routine work, general instructions on new assignments.
• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
• This is an intermediate level position. Good interpersonal skills required. High school diploma or equivalent required.
• Generally prefer 3-5 years of experience.
• Bi-lingual preferred.
• Must be able to create and maintain filing systems, both electronically and manually. Must be able to prioritize heavy workloads and maintain strong sense of urgency.

You can begin by applying above or visit us at

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DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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